Returns Policy

At Belle & Olly’s, we take pride in supplying healthy, quality plants. This Returns Policy explains refunds and replacements for our live plants.

1) PLANTS COLLECTED IN PERSON

When picking up plants in person, you have the opportunity to view/inspect the plants supplied to ensure you are happy with them. Once taken, acceptance of the plant/s is permanent and no return or refund will be provided.

After inspection (before accepting them), if for some reason you are not satisfied with the plants a refund can be arranged and the plant will remain the property of Belle & Olly’s.

2) Plants which have been Delivered

Damaged or Incorrect Orders

If your plants arrive damaged or you receive the incorrect item, please contact us within 24 hours of delivery and provide clear photos so we can assess the issue. Where appropriate, we will offer a replacement or refund.

Satisfaction Guarantee

If you are not 100% satisfied with your plants, please contact us within 24 hours of delivery with photos and the reason for your concern.

If a refund is approved:

• Plants must be returned in their original condition and packaging
• Return postage is the buyer’s responsibility
• Refunds will be issued once the returned plants are received and assessed

Change of Mind

Due to the perishable nature of live plants, we do not offer refunds or replacements for change of mind.

Return Conditions

Approved returns must:

• Be arranged within 24 hours of delivery
• Be returned in original condition and packaging
• Be sent at the buyer’s expense

Australian Consumer Law

This policy does not affect your rights under Australian Consumer Law.